Privacy policy

Introduction

A journal only helps when you feel safe enough to be honest. Claire stores the entries, transcripts, and recordings needed to let you revisit your conversations and receive personalized reflections. Because that information can be deeply personal, this policy explains what we collect, why we need it, who helps us process it, and the choices you have. In this policy, "Claire," "we," "our," and "us" refer to the Claire AI journaling service.

Information we collect

Personal information

• Name and contact information
• Authentication credentials
• A verified mobile number, SMS consent status, message content, and delivery metadata when you use Text Claire
• Voice recordings from journaling sessions
• Journal entries and content
• Usage data and preferences

Automatically collected information

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and interactions
• Performance and error data

How we use your information

Core service functionality

• To provide and personalize your journaling experience
• To process and analyze voice interactions
• To generate and store journal entries
• To use your past journal context to personalize future conversations and insights for you
• To deliver the Text Claire messages you request and enforce your opt-in, STOP, START, and HELP choices

Service improvement

• To analyze aggregated or de-identified usage patterns and improve features
• To identify and fix technical issues
• To develop new features and capabilities
• To measure and improve the effectiveness of our service

We do not use your voice recordings, transcripts, journal entries, mood ratings, gratitude entries, or emotional check-ins to train general-purpose AI models.

Communication

• To send important service updates
• To provide customer support
• To share product news and updates through non-SMS channels when you consent
• To respond to your requests and inquiries

Data storage and security

Storage

• All data is encrypted at rest and in transit
• Journal entries are stored in secure, redundant cloud systems
• Voice recordings and full transcripts are stored with your journal entries while your account is active so you can replay and review your conversations
• Backups are encrypted and regularly tested
• SMS carrier transport copies are redacted after 30 days

Security measures

• Industry-standard encryption protocols
• Regular security audits and penetration testing
• Strict access controls and authentication
• Continuous monitoring for unauthorized access
• Phone calls and SMS travel through carrier and provider networks and are not end-to-end encrypted

Data sharing and third parties

We share data with

• Voice and telephony providers, including Vapi and Twilio, to place and receive calls and carry call audio
• Speech and AI providers, including OpenAI, Google, and Deepgram, to conduct conversations, transcribe audio, and generate journal entries and insights. The provider used may vary by feature or call path
• Cloud infrastructure providers, including Supabase, for authentication, databases, and secure storage
• Analytics and error-monitoring providers for product performance. We exclude journal entries, recordings, transcripts, and emotional data from these tools
• Customer support and other essential service providers when needed to operate or support Claire
• Our advertising measurement partner, Meta/Facebook. To measure whether our ads reached the right people, we may provide Meta with a SHA-256 hashed version of your email or user ID when available, the relevant page or event URL, IP address, browser and device information, and Meta browser or click identifiers such as _fbp and _fbc. We do not provide phone numbers, SMS opt-in data, SMS consent status, journal entries, voice recordings, call transcripts, or mood data to advertising partners.

AI processing and limited human access

Claire sends the audio, transcript, journal context, or other content needed for a feature to the service providers that make that feature work. They process that information on our behalf; we do not authorize them to use it for their own advertising or to train general-purpose AI models.

Authorized Claire personnel may access journal content, transcripts, or recordings only when needed to respond to a support request, investigate a security or abuse concern, diagnose a technical problem, or comply with law. We restrict production access through authentication and role-based access controls.

What we do not do

• Sell or rent your journal entries, written reflections, voice recordings, call transcripts, or emotional data
• Provide your journal content, voice recordings, or call transcripts to advertisers or data brokers
• Your mood ratings, gratitude entries, or emotional check-in data with advertisers
• Your name, birthday, or other personal details with advertisers in unencrypted form
• Use your journal content to train general-purpose AI models
• Your mobile number, SMS opt-in data, or SMS consent status with third parties or affiliates for marketing or promotional purposes

If you would like to opt out of advertising measurement sharing, please contact us at privacy@clairecalls.com.

Text messaging data

Text Claire uses your verified mobile number, consent history, SMS content, and delivery metadata to provide conversational journaling messages, replies, account or service notifications, and, when available, automated check-ins or guided prompts you choose to schedule. Text Claire does not use this information to send marketing messages.

We do not sell, rent, or share your Text Claire mobile number, SMS opt-in data, or consent status with third parties or affiliates for their marketing or promotional purposes.

We disclose SMS-related data only to providers needed to operate the program, such as messaging platforms, phone carriers, and delivery vendors, or when required by law. These providers may use the information only to provide the messaging service.

SMS travels over carrier networks and is not end-to-end encrypted. You can turn Text Claire off in the app or reply STOP at any time. Reply HELP for help.

Your rights and controls

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your journal entries
• Opt out of non-essential data collection
• Control email communications
• Manage Text Claire in the app or reply STOP to unsubscribe
• Modify privacy settings

Data retention

• Journal entries, transcripts, and recordings: Retained while your account is active so you can review and replay them
• Deleted account data: Removal begins when you request deletion. Your request remains pending until the required cleanup is confirmed. The limited records described below have separate retention periods.
• Analytics data: Anonymized after 12 months
• SMS carrier transport copies: Redacted after 30 days
• Backup data: Retained for 90 days

Deletion requests

We begin removing your account and personal data when you request deletion. Your request remains pending until the required cleanup of your account, storage managed by Claire, and calling-provider records is confirmed. We keep the information needed to finish and retry that cleanup while it is pending. We confirm completion only after that cleanup has been confirmed. Raw email addresses and phone numbers are removed from the deletion record when this cleanup completes.

Limited trial records

If you used a trial and choose ordinary account deletion, we keep protected matching fingerprints made from your email address and phone number, together with your actual trial dates, for 12 calendar months after deletion completes. We use these records only to identify previous trial use. They can match the same contact details, so they are pseudonymous, not anonymous. The trial record contains no raw email address or phone number, account ID, profile, journal content, transcript, or recording. Trial checks also apply while deletion is pending, and cleanup retries do not restart the 12 calendar months.

Data erasure and survey responses

If you choose the data-erasure option, we do not retain those trial fingerprints. The separate billing and provider records described below may still remain. Survey responses linked to your account are removed with their invitation. Anonymous survey responses that are not linked to an account or invitation may remain as research data.

We retain referral payment, commission, payout and financial audit records for seven years after the end of the accounting year of their final financial activity. These records may include the billing-provider identifiers needed to verify payments, refunds and payouts. When you delete your account, we remove the link to your Claire profile; those provider identifiers can still identify a payment. These records do not contain your journal entries, call recordings, transcripts or health data.

Unpaid referral claims are deleted when you delete your account, or 90 days after they expire or are resolved. Referral event evidence that produces an accounting entry follows that entry’s retention period; resolved evidence that produces none is deleted after 90 days. We do not retain unrelated provider events, bank details or tax documents in these referral records.

If cancellation of a Stripe subscription needs a retry after account deletion, we retain only the customer identifier, provider environment and cancellation state needed to finish it. The retry record is deleted 90 days after cancellation is confirmed. Your profile and personal content can be erased while that retry is pending. App Store subscriptions remain managed through Apple.

Revoking Sign in with Apple access may also need a separate retry. We keep the provider information needed to finish that action while it is pending. A completed account deletion does not mean that a pending Apple revocation or Stripe cancellation has finished. If you subscribe through Apple, manage or cancel that subscription separately in Apple Settings.

Children's privacy

Our service is intended for adults 18 years of age and older. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to this policy

We may update this privacy policy periodically. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending an email notification
• Displaying an in-app notification
• Requiring re-consent where necessary

Contact us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@clairecalls.com